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1.
What is e-Commerce?
e-Commerce means business via the electronic media or more aptly the internet. It is a term that encompasses a variety of entrepreneurial ventures carried out electronically. e-Commerce takes places in any of following 3 forms:
Electronic Markets, that
typically provide only decision making information.
Electronic Data Interchange, that is an automated realization of
orders in B2B scenario. This is now obsolete and is being replaced by
Internet Commerce.
Internet Commerce being what most
people think e-Commerce is and therefore it stands as the most accepted
synonym of e-Commerce. It came into existence with advancements in
Information and Telecommunication Technologies.
Internet Commerce enables entrepreneurs to
not only display but actually sell their products to prospective clients
in the global market. It has the power to not only process the
transactions but to actually transfer funds to the sellers' Internet
Merchant Account, all in real-time and typically within 5-12 seconds.
Having identified the potential of Internet
Commerce businesses around the world are developing their Online Sale
Outlets to capture the international markets for their product.
Components of e-Commerce
e-Commerce is no child's play! The concept is not merely creating a
dynamic website. It is a complex phenomenon and requires a number of
technologies and personnel to work together.
The human resource aspect involves
The technologies Involved are
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Web Server (Apache, Internet Information
Server)
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Database Server (SQL Server, MySQL
Server or any proprietary database server)
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e-Shop system with remote administration
of shop. An e-Shop has to have a shopping cart developed on any major
plat form like Windows Servers or Unix/Linux Servers, with server side
scripting in ASP, PHP, Perl, Cold Fusion or any proprietary scripting
language.
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Digital Certificate (SET, SSL), it is
the server's identification and a cryptographic technique to secure
data in transit.
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Automated electronic generation and
transmission of order to merchant and order confirmation receipt to
customer.
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Payment processor's server
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Payment Gateway
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2.
What advantages do I
have of selling products/services online? What benefits would I get out of
it?
Sell your products to globally targeted customers by building an e-shop.
Sell your products 24 hours a day and 7 days a week even when you are
sleeping.
Get a competitive edge by reducing operational costs. This will be the
result of eliminating intermediaries by selling to your customers directly
and avoiding the costs of physical outlets
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3.
If there is no
awareness in the general public so far, would it be feasible for me to get
a shop?
Everyone today knows about e-Commerce and e-Shopping on the Net. Internet
is now accessible even in the rural areas of Pakistan, which makes the
venture more promising.
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4.
Which products are allowed
for sale on Mallpk? Are there any restrictions on any products under your
policy?
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All tangible products are allowed for
sale at Mallpk.com, except:
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Jewelry
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Antiques
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Firearms
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Narcotics
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Intangibles/services
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Perishable foodstuff, may be allowed in
canned in air tight container
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Items which may spoil other items if
pressed or punctured in transit
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5.
This is a new experiment
in Pakistan? Do you think this concept will grow?
It already is growing rapidly and the government is taking keen interest
in the promotion of e-Commerce. A large number of Pakistani businesses and
individuals regularly purchase on the Internet.
Currently there are more than half a million credit card users in Pakistan
and most of them are computer literate and Internet users and therefore
form the most potential market to be targeted.
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6. What if my shop gets hacked, who shall be held responsible?
There is no chance of a shop being hacked as we have a highly secure web
server behind a firewall. Even if an unlikely hacking occurs no possible
loss can pass down to the entrepreneur as there is no other information in
your shop except the product details, which are already available
publicly.
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7. What if my customers' credit card gets hacked, who is to be blamed?
Credit card information is not saved, used till the session of a customer
lasts.
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8. What if I buy an e shop and want to change the
products / services, is
there a possibility for such updations?
Yes you may add, delete and update any number of
products.
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9. What are the chances of fraud by the customers?
There is no chance of fraud from real customers, frauds are performed by
fraudsters, though we have highly secure fraud detection and prevention
systems in place but there is no 100% security against frauds in any
environment, whether it be virtual shopping or its physical counterpart.
You as a merchant are responsible to acquire the Proof-of-Delivery from
the courier service which can be used a shield against charge backs.
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10. If there is a fraud, who is responsible?
Depends what type of fraud it is and who performed it. Suppose if someone
uses the credit card of some other person without his consent, it will be
a fraud and no one is responsible at Mallpk.com's channel partners. In
this case you are only required to secure the proof of delivery from the
courier service which is your proof of innocence.
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11. If my money gets blocked by your system, then what do I do?
Typically payments are transferred to your account after 14 days of
successful and satisfied delivery of goods. Payments of the merchants with
disputed transactions may be blocked till the settlement of the
transaction , in such scenario the decision of Mallpk.com and Acquiring
bank shall be final and binding upon all parties involved.
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12. What if I use your official courier and the delivery is not made on
time or the delivery gets damaged, who is to be held responsible, the
courier company or you?
If you use insured courier (insurance through courier company) you will be paid
by the insurance company through courier in case of damage of goods
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13. What is the payback policy?
You may obtain detailed policy from our office generally payments will be made
within thirty (30) days
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14. Can I use my own courier service for deliveries to my clients?
Yes you may, but we recommend you to use the official courier of
Mallpk.com as they are accustomed to the protocols of virtual shopping and
we have made agreement with them on cost and time control.
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15. What about International deliveries, if I get orders from abroad
can your courier company deliver these?
Yes the official courier service of
Mallpk.com is capable to deliver globally.
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16. What is the policy for paying Government taxes and duties for the
mall shop?
You may follow the same protocol as in retail sales
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17. If products are damaged in transit, how do I make a claim for the
damages from the courier company?
The courier service has its own protocol for claims of damaged goods that
you have follow.
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18. What percentage of sales would be deducted by
Mallpk?
It depends on the package you select, you may also switch to another package
when ever u like
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19. How many types of shops or packages are available on your shopping
mall?
There are basically 4 packages of e-Shops at Mallpk.com. Customized
packages can also be made on request.
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20.
Can I switch from one package to
another?
Yes, you may switch from one package to another
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21. When I have an e shop, is it leased on annual basis?
No the setup fee is a one time fee
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22.
If I change my mind after buying the
shop on Mallpk; can I quit in between or get a refund after making the
agreement?
You may quit by giving 30 days advance notice, but the setup fee at
Mallpk.com is non-refundable.
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23. Is the shop transferable?
Shops at Mallpk.com are non-transferable.
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24.
Are only the brands entitled to acquire e-shops?
Yes, only known and reliable brands are entitled to acquire e-Shops at Mallpk.com.
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25. Can I keep multiple brands in the shop or buy separate shops for
each?
You may keep multiple brands in a single shop.
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26. If I am ready to buy an
e shop what would be the procedure?
Please refer to following link on this website [how to book an e shop]
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27. Can I transact multiple currencies?
You may accept money in any currency, but the
base currency will always be Pakistani Rupee.
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28. Is there any sort of an attraction or deals to make me come online
to do my shopping?
Promotional offers are regularly placed on the home page of the Mall from
e-Shops of the Mall.
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29. If I violate any rules what is the penalty?
Depends on the level of violation of the agreement.
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30.
What is the policy regarding disputed transactions?
It is the policy of Mallpk.com to satisfy customers 100% even at the cost of little inconvenience or expense. Disputes may arise between customers and merchants (typically on quality, quantity, size or time of delivery of products) consequently leading to a replacement or a refund.
Seasoned merchant invariably agrees to the point that little inconvenience or cost to satisfy customers pays a lot in the long run.
Therefore, we insist and urge merchants of Mallpk.com to play wise and seek sustained and long lasting success by taking little trouble to satisfy customers and strive to offer the value of products that is un-imaginable by customers and shall surprise and please them.
Therefore, the policy to prevent disputes with customers is:
1. Show products' picture and description clearly with reasonable details, specifications, etc.
2. If it is a garment or a wearable item give exact length, width and height of each size along with a measuring scale.
3. Deliver products and the quantity ordered.
4. Deliver products with the quality no less than the one that is portrayed at your e-Shop.
5. Deliver on time, it is very important to deliver products on time, communicate with customers on telephone or emails and ask them about the most convenient time to deliver the ordered item.
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31.
What is your charge back policy?
A charge back is customer's claim to refund his payment; there could be any number of reasons for this. This situation may arise due to dispute on quality, quantity or time of delivery or due to a credit card used fraudulently by another person.
We will abide by the acquiring bank's policy (CITI Bank policy). Any
dispute would be settled by CITIBANK and merchants have to abide by the
decision
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